That is the biggest mistake made in IMHO. The assumption that just because of where you were born, where you went to school, how you were brought up - makes you smarter and correct on all counts - than someone, who life was different than your.
Should you not "walk in their shoes" first??
Oh, and how to get out of the problem in the first place - play nice in the sandbox. Tolerance, understanding, dialogue and fair negotiation are key. The first thing I was taught in dealing with Russ and excessive behaviours is - ignore, ignore, ignore. No reaction... what's the pt of doing it.
I have a feeling this post is going to get me swatted but I've been itching to post for weeks.
Sheri