Temporary Archive: Suzanne Brockmann's Message Board

besides using the customer as the guinea pig. If you have a team responsible, they check each other. Or you become very clear..."your report is going straight to the customer. Make sure it's correct and done well. Your director will get a copy of it. If there's a problem, it will be forwarded to the VP." Now, the director and the VP are removed from immediate management responsibility. But every employee knows that if the director and VP think you're an idiot, your career is toast.